1 Jobs found

Are you excited about transforming the way we bank by using the latest technology? We are too!About the job:o Provide 24x7 1st level support (shifts helpdesk & onsite) for Support Teams, Clients and Client’s 3rd Parties Vendorso Provide 1st level troubleshooting to customerso Respond to customer calls in a professional and courteous mannero Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customerso Able to do initial diagnostic, categorization, set priority, dispatch jobo Able to support & coordinate with Support teams in incident/problem investigation and resolutiono Able to identify incident trends in order to elevate incidents in accordance with standard operating proce...